OWNER & GUEST INFORMATION
ACCESS, LEASES, TRIP INSURANCE & MORE

PORTAL ACCESS  |  LEASES  |  TRIP INSURANCE / CANCELLATION  |  LANDLORDS  |  SECURITY DEPOSIT  |  GENERAL INFO

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OWNER / GUEST PORTAL ACCESS

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THE LEASE

Visa, Mastercard and DiscoverUpon completing your reservation with one of our agents, the property will no longer be available for other guests to rent. One of our agents will email you a copy of your lease. Within seven days of receiving your lease you are required to sign the lease and return it to our office along with the first payment. In order to maintain your reservation, we must be in receipt of a tenant signed lease and first payment within seven days of your initial reservation. The remaining balance of your rent, plus your security deposit is due no later than 45 days PRIOR to your check-in date. Please make all checks payable to deSatnick Real Estate, LLC.

Please mail payments to our office at 1001 Lafayette Street, Cape May NJ 08204.

All payments must be in U.S. funds. Personal Check, Cashier's Check, ACH payment, Visa, MasterCard, Discover and Amex are all valid forms of payment. There is a 3% merchant fee on the total amount for each credit card payment. (Please note that credit cards cannot be accepted to pay for security deposits.)

A $35 fee will be charged on any returned checks. Returned checks will not be deposited twice. Payment must be made by money order, cashier's check, or credit card within five days of notification. If payment is due and it is less than 45 days prior to arrival, payment must be made immediately by credit card or ACH payment.

If you do not receive a copy of your lease within 24 hours of making your reservation please contact us.

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TRIP INSURANCE / CANCELLATION POLICY

CSA Travel ProtectionWe offer travel insurance through CSA VACATION RENTAL INSURANCE , which will protect your vacation investment against an illness or injury to you, a traveling companion or family member, Hurricanes & natural disasters, a job termination, and 20+ additional covered reasons.

In the event of a cancellation by a tenant who has not purchased traveler’s insurance our policy states payments will be refunded ONLY when the property is re-rented at no loss to the owner. 12% of total rent shall be deducted by the Agent as a fee for re-rental services.

CSA VACATION RENTAL INSURANCE - Guest Protect Plan: Why You Need To Buy

Your vacation is protected when you buy CSA Vacation Rental Insurance, which offers trip cancellation, delay, and interruption coverage. DESATNICK REAL ESTATE, LLC has partnered with CSA Travel Protection to provide you with this important insurance and we highly recommend that you purchase the protection to safeguard against the unexpected. We all want the trip we’ve planned to be the vacation of our dreams. No one wants that dream to turn into a nightmare, but unexpected events can happen! Troubles can occur when you least anticipate them, illness...medical emergencies...delayed flights [snowstorms] and other severe weather. Forcing you to cancel or interrupt your trip, lose your vacation, and incur unplanned expenses.

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GENERAL INFORMATION

Office Hours: deSatnick Real Estate is open Monday through Sunday 9:00-5:00. We are open on Sundays in the off-season from 10:00 A.M-4:00 P.M.

Check-In Time: Keys may be picked-up between 2:00 P.M. & 5:00 P.M. on the check-in date. If you cannot arrive by this time, please call our office so other arrangements can be made. KEYS WILL NOT BE GIVEN OUT PRIOR TO THE CHECK-IN UNDER ANY CIRCUMSTANCE. This policy allows owners ample time to inspect the property to make sure everything is in order for your vacation.

Check-Out Time: Keys must be returned to deSatnick Real Estate on check out day promptly at 10:00 A.M. Please plan accordingly and have all cleaning and packing completed to make this time deadline. If you plan to leave before the office opens, you may deposit keys through the mail slot in the back side door of the office.

Rental Period: All rentals run either Friday-Friday, Saturday-Saturday, or Sunday-Sunday. We do offer short term leases in the off-season. Please check you lease to ensure you are arriving on the correct date.

Right to Inspect Property PRIOR to Renting: We encourage guests to inspect the property prior to renting. If you are unable to inspect the premise prior to taking occupancy, all terms and conditions of the lease are adhered to as if you had made a prior inspection. deSatnick Real Estate, LLC makes the best attempt to make sure each rental is accurately described and that pictures accurately portray what is offered. While we feel our pictures and descriptions are accurate sometimes people book things and they are not exactly how they had imagined. Properties are not rented subject to approval upon arrival. If you refuse a property at check-in, you will still be held responsible for the full amount of rent and will be held to our cancellation policy.

Beach Tags: Cape May City sells beach tags at the beginning of every beach ramp in Cape May. Beach tags are not provided with any of our rentals, as it is against City Ordinance to do so. You can click here to find more information on beach tags: Cape May City Beach Tags

Maximum Occupancy: The maximum amount of people allowed to stay in a rental is clearly stated on every lease. The number of occupants includes all over-night guests INCLUDING children and infants. If a tenant is found to have exceeded the maximum occupancy they risk forfeiting their security deposit and forfeiting their right to occupy the premise and the Owner shall have no obligation to refund any portion of the Rent.

Checking into your rental: Upon arrival at your rental property, please thoroughly inspect the unit. If there are any issues with the rental, please notify us immediately before moving in. If a problem occurs during your stay please notify us as soon as possible and NOT at check-out. WE ask that problems be reported as soon as possible so we can do our best to resolve the issue for you during your stay and to ensure that you are not held responsible for an unreported problem and thus have your security deposit withheld for something you did not do.

Lost Keys and Lockouts: Two sets of keys will be issued at check-in. Tenant will be assessed a $50 replacement charge for any key that is lost or not returned on check-out day. If you become locked out of your rental after hours, you may call our office and someone will make arrangements for you to get access to your rental. A $50 non-refundable fee will be assessed for tenants who are locked out after hours.

Refrigerators: The most often reported problem during the summer is that the refrigerator is not cold. This is often because the refrigerator is left open for a long period of time during check-out and then is left open for a long time during check-in. Upon arrival, please check to make sure the dial is on the middle temperature setting. Please try and keep the door shut for as long as possible and try not to overload the refrigerator with warm food. Please keep in mind it can take almost 24 hours for the refrigerator to recover between check-out and check-in.

WHAT TO BRING
Please note linens and towels are not provided. Please call your agent to ask about bed sizes so you can plan accordingly. You may also want to bring extra pillows and blankets. Paper towels, paper napkins, toilet paper, condiments such as salt, pepper are not provided. You may also want to consider bringing sweatshirts, long pants as the nights can still become chilly during the summer months. If you have any questions please feel free to call deSatnick Real Estate.

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LANDLORDS

Post trash and recycle pick-up schedulers and pick up locations.
Post Unique Property Information
Examples:
Parking Regulations, Telephone Numbers, Internet Access Instructions
Please designate a cleaning company and confirm contact information is posted at the property.
Prior to, and during, the rental season, please confirm that the:
Property is clean and orderly inside & out
Pillows & mattresses are in excellent condition
Any old worn furniture is replaced
Heating, air conditioning and appliances are in excellent working condition
Please confirm the property amenities include:
Trash and recycle containers
Pots, pans, silverware, dishes, drinking and wine glasses
Propane for gas grill
Cleaning supplies
Additional items to consider providing include:
Ant traps
Batteries for smoke and carbon monoxide detectors
Light bulbs
Spare shower curtains
Vacuum bags & spare belts for vacuum

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DAMAGE PROTECTION PLAN / SECURITY DEPOSIT

SECURITY DEPOSIT: Broker shall collect, and hold the security deposit in a non-interest bearing escrow account. Owner shall be responsible for having the property inspected immediately upon Guest check-out and prior to any new Guest's possession. In the event Owner determines a partial or full withholding of the security deposit shall occur due to, but not limited to, damage, lease violations and/or additional cleaning required, Owner shall deliver written notice, including an itemized statement of deductions, to Broker within seven (7) days after the rental agreement termination date. Broker shall release security deposit fourteen (14) days after Rental Agreement check-out termination date, unless receiving written notice as stated above. Written notice of a security deposit withdrawal will be made to Guest within thirty (30) days of the rental termination date. Credit cards may NOT be used to pay for security deposits. Security deposits must be received at least forty-five (45) days prior to arrival in the form of a personal check, money order, cashier's check, cash or wire transfer. Owner and Guest, jointly, severally and in the alternative, agree to indemnify, defend and hold Broker harmless from and against any loss, cost and expense arising out of or related to any action taken or thing done by Broker in connection with funds held by Broker or any failure by Broker to take any required action with respect to said funds; provided, however, that any action or failure to act shall have been taken or omitted in good faith, and not as a result of the willful misconduct of Broker or its Agents.