ACCESS, LEASES, TRIP INSURANCE & MOREPORTAL ACCESS | LEASES | TRIP INSURANCE / CANCELLATION | LANDLORDS | SECURITY DEPOSIT | GENERAL INFO
Upon completing your reservation with one of our agents, the property will no longer be available for other guests to rent. One of our agents will email you a copy of your rental agreement. Within seven days of receiving your rental agreement you are required to sign and return it to our office along with the first payment. In order to maintain your reservation, we must be in receipt of a guest signed rental agreement and first payment within seven days of your initial reservation. The remaining balance of your rent, plus your security deposit/ADWF is due no later than 45 days PRIOR to your check-in date. Please make all checks payable to deSatnick Real Estate, LLC.
Please mail payments to our office at 1001 Lafayette Street, Cape May NJ 08204.
All payments must be in U.S. funds. Personal Check, Cashier's Check, ACH payment, Visa, MasterCard, Discover and Amex are all valid forms of payment. There is a 3% merchant fee on the total amount for each credit card payment. (Please note that credit cards cannot be accepted to pay for security deposits.)
A $35 fee will be charged on any returned checks. Returned checks will not be deposited twice. Payment must be made by money order, cashier's check, or credit card within five days of notification. If payment is due and it is less than 45 days prior to arrival, payment must be made immediately by credit card or ACH payment.
If you do not receive a copy of your rental agreement within 24 hours of making your reservation please contact us.
In the event a cancellation is not covered by Vacation Rental Insurance, or if a Guest did not purchase Vacation Rental Insurance, payments will be refunded ONLY when the property is re-rented at no loss to the Owner. 12% of total rent due for the total rental period shall be deducted by the Broker as a fee for re-rental services.
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Office Hours: deSatnick Real Estate is open Monday through Sunday 9:00-5:00. We are open on Sundays in the off-season from 10:00 A.M-4:00 P.M.
Check-In Time: Keys shall be picked-up at the Office of the Broker at the time designated in clause 6 of the Rental Agreement on the day of check-in and returned to Broker no later than 10:00 AM on the day of check-out. Two sets of keys will be issued to Guest at check-in. Guest will be assessed a $50 replacement charge for each key lost and not reurned on the day of check-out. Guest will be charged a $50 fee for after-hours lockouts. No early check-ins will be permitted. No exceptions.
Check-Out Time: Keys must be returned to deSatnick Real Estate on check out day promptly at 10:00 A.M. Please plan accordingly and have all cleaning and packing completed to make this time deadline. If you plan to leave before the office opens, you may deposit keys through the mail slot in the back side door of the office.
Rental Period: All rentals run either Friday-Friday, Saturday-Saturday, or Sunday-Sunday. We do offer short term leases in the off-season. Please check your rental agreement to ensure you are arriving on the correct date.
Right to Inspect Property PRIOR to Renting: We encourage guests to inspect the property prior to renting. If you are unable to inspect the premise prior to taking occupancy, all terms and conditions of the lease are adhered to as if you had made a prior inspection. deSatnick Real Estate, LLC makes the best attempt to make sure each rental is accurately described and that pictures accurately portray what is offered. While we feel our pictures and descriptions are accurate sometimes people book things and they are not exactly how they had imagined. Properties are not rented subject to approval upon arrival. If you refuse a property at check-in, you will still be held responsible for the full amount of rent and will be held to our cancellation policy.
Beach Tags: Cape May City sells beach tags at the beginning of every beach ramp in Cape May. Beach tags are not provided with any of our rentals, as it is against City Ordinance to do so. You can click here to find more information on beach tags: Cape May City Beach Tags
Maximum Occupancy: The maximum amount of people allowed to stay in a rental is clearly stated on every lease. The number of occupants includes all over-night guests INCLUDING children and infants. If a tenant is found to have exceeded the maximum occupancy they risk forfeiting their security deposit and forfeiting their right to occupy the premise and the Owner shall have no obligation to refund any portion of the Rent.
Checking into your rental: Upon arrival at your rental property, please thoroughly inspect the unit. If there are any issues with the rental, please notify us immediately before moving in. If a problem occurs during your stay please notify us as soon as possible and NOT at check-out. WE ask that problems be reported as soon as possible so we can do our best to resolve the issue for you during your stay and to ensure that you are not held responsible for an unreported problem and thus have your security deposit withheld for something you did not do.
Lost Keys and Lockouts: Two sets of keys will be issued at check-in. Guests will be assessed a $50 replacement charge for any key that is lost or not returned on check-out day. If you become locked out of your rental after hours, you may call our office and someone will make arrangements for you to get access to your rental. A $50 non-refundable fee will be assessed for guests who are locked out after hours.
Refrigerators: The most often reported problem during the summer is that the refrigerator is not cold. This is often because the refrigerator is left open for a long period of time during check-out and then is left open for a long time during check-in. Upon arrival, please check to make sure the dial is on the middle temperature setting. Please try and keep the door shut for as long as possible and try not to overload the refrigerator with warm food. Please keep in mind it can take almost 24 hours for the refrigerator to recover between check-out and check-in.
WHAT TO BRING
Please note linens and towels are not provided. Please call your agent to ask about bed sizes so you can plan accordingly. You may also want to bring extra pillows and blankets. Paper towels, paper napkins, toilet paper, condiments such as salt, pepper are not provided. You may also want to consider bringing sweatshirts, long pants as the nights can still become chilly during the summer months. If you have any questions please feel free to call deSatnick Real Estate.
Post trash and recycle pick-up schedules and pick up locations.
Post Unique Property Information
Examples:
Parking Regulations, Telephone Numbers, Internet Access Instructions
Please designate a cleaning company and confirm contact information is posted at the property.
Prior to, and during, the rental season, please confirm that the:
Property is clean and orderly inside & out
Pillows & mattresses are in excellent condition
Any old worn furniture is replaced
Heating, air conditioning and appliances are in excellent working condition
Please confirm the property amenities include:
Trash and recycle containers
Pots, pans, silverware, dishes, drinking and wine glasses
Propane for gas grill
Cleaning supplies
Additional items to consider providing include:
Ant traps
Batteries for smoke and carbon monoxide detectors
Light bulbs
Spare shower curtains
Vacuum bags & spare belts for vacuum
SECURITY DEPOSIT: Broker shall collect, and hold the security deposit in a non-interest bearing escrow account. Owner shall be responsible for having the property inspected immediately upon Guest check-out and prior to any new Guest's possession. In the event Owner determines a partial or full withholding of the security deposit shall occur due to, but not limited to, damage, lease violations and/or additional cleaning required, Owner shall deliver written notice, including an itemized statement of deductions, to Broker within seven (7) days after the rental agreement termination date. Broker shall release security deposit fourteen (14) days after Rental Agreement check-out termination date, unless receiving written notice as stated above. Written notice of a security deposit withdrawal will be made to Guest within thirty (30) days of the rental termination date. Credit cards may NOT be used to pay for security deposits. Security deposits must be received at least forty-five (45) days prior to arrival in the form of a personal check, money order, cashier's check, cash or wire transfer. Owner and Guest, jointly, severally and in the alternative, agree to indemnify, defend and hold Broker harmless from and against any loss, cost and expense arising out of or related to any action taken or thing done by Broker in connection with funds held by Broker or any failure by Broker to take any required action with respect to said funds; provided, however, that any action or failure to act shall have been taken or omitted in good faith, and not as a result of the willful misconduct of Broker or its Agents.
ACCIDENTAL DAMAGE WAIVER FEE (ADWF): in lieu of Security Deposit: Guest shall pay a one-time, non-refundable ADWF to Broker, which will serve as an alternative to the traditional security deposit required by the Rental Agreement. The ADWF will be collected with the second payment forty-five (45) days prior to check-in or at time of booking if check-in is within forty-five (45) days of booking. By paying the ADWF, Guest will be relieved of liability for unintentional and/or accidental damage to the rental property during the stay up to the coverage amount set forth below. Additionally, Guest shall remain responsible for all damages resulting from intentional conduct, theft, unauthorized pets, smoking, unauthorized or excessive occupancy, violations of any laws, rules, or regulations, and excessive cleaning charges, regardless of the amount. The ADWF will be collected in addition to the rental cost and is non-refundable. Broker is authorized to charge Guest’s credit card or bank account on file for intentional damages or excessive cleaning, up to the coverage amount set forth below. Guest shall remain solely responsible to Owner for damages exceeding the amount covered by the ADWF. THE ADWF Schedule is as follows: 1-2 Bedroom Units $50 ADWF, $350 coverage. 3-4 Bedroom Units: $75 ADWF, $500 coverage. 5-6 Bedroom Units $125 ADWF, $750 coverage. 7 or more bedrooms $150 ADWF, $1000 coverage. In the event the scheduled coverage amount of the ADWF and traditional security deposit amount of the rental differ, then the higher amount shall serve as the allotted coverage of the ADWF. The Owner shall be responsible for having the property inspected immediately upon Guest check-out and prior to any new Guest's possession. In the event Owner determines damage, lease violations and/or additional cleaning required, Owner shall deliver written notice, including an itemized statement of deductions, to Broker within seven (7) days after the rental agreement termination date. Owner and Guest, jointly, severally and in the alternative, agree to indemnify, defend and hold Broker harmless from and against any loss, cost and expense arising out of or related to any action taken or thing done by Broker in connection with funds held by Broker or any failure by Broker to take any required action with respect to said funds; provided, however, that any action or failure to act shall have been taken or omitted in good faith, and not as a result of the willful misconduct of Broker or its Agents.
